Terms & Conditions
Terms & Conditions
Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with trinity-wear.com. These terms and conditions only apply to website sales.
All prices are in Pounds Sterling and are plus VAT until the checkout. Delivery charges to any address in the UK mainland is £5.95. When the order is £250+vat or more delivery is free. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
For orders where the embroidery is text only, if you would like a proof of your embroidery sending via email before we embroider your garments, please advise us when you place your order. We send an email for approval for every personalised logo, to ensure you are happy with the design. We can only provide a free set up on the first logo on a garment. If your logo is a hand drawing/photo as opposed to a computer vector it is not possible to work with it. It maybe possible to get the artwork vectored and there would be an extra charge for this. Also the free set up does not include large back embroideries or designs over 10,000 stitches. Only one free logo per order. Extra names that need embroidering under a left chest logo carry an extra charge and are not free. Extra logos are not free and incur a set up fee of £15 + vat. A charge to stitch out each logo is also applicable and will depend upon size and complexity.
Our online payment system is operated by Paypal, where you can pay by debit/credit card or your Paypal account if you have one. All fees are picked up by us, so you only pay for the goods and services we are providing. Cheques are accepted by post and only upon receipt of a cheque will goods be sent out. Bank transfers are also acceptable, and goods will be sent out once payment has been received. Please email us if you require a bank transfer and we will send you an invoice with bank details.
Items are rarely out of stock, however occasionally it happens. If any of your chosen items are out of stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by trinity-wear.com to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed. Or offer you an alternative.
Product Images and descriptions
The colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may unfortunately occur.
Accepting orders and security
When you place an order, either by using our online ordering service or by telephone, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, if this is the case we will e-mail you as soon as possible to let you know.
When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.
Delivery charges to any address in the mainland UK is £5.95. When the order is £250+vat delivery is free. Any exceptions will be clearly marked on the website where relevant. We also offer a free collection. Please phone or email before coming.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8am and 6.00pm. Unfortunately we cannot specify an exact time. All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
Should your plain (non decorated) purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 7 days after delivery. Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. We will not refund delivery costs however. There may also be a re-stocking fee depending on the quantity and type of garment being returned.
Customised goods are exempt from the 7-day right to return and are non-returnable except for genuine defects. Also we cannot refund or replace items that are the wrong size. Please carefully check the size information on each product before ordering. The sizes are given in inches. Please use these measurements to check which sizes you require. If you wish to cancel after the logo has been made but before the logo has been applied to the garments there is a £15+vat cancellation charge to cover digitisation costs.
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our design studio in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of the packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible. We will require the damaged goods back again and seek re-imbursement from the carrier.
Faulty goods will be replaced. We do require the goods to be returned to us for inspection and to be able to return them to the manufacturer. If goods cannot be replaced, then an alternative product will be offered or a full refund given. Your statutory rights will not be affected.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These Terms and Conditions only cover the Trinity-Wear website. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of websites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
Trinity-wear.com is a trading name of Trinity Schoolwear: 4 Newbury Close,Wigston, Leicester, LE18 2JJ.
We do not guarantee that this website will be compatible with all customers' computers.
Trinity-wear.com owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, re-published, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent